Shipping, Returns & Refund Policy

1. Shipping Availability

KIMUQ currently ships products exclusively within the United States.

Orders with delivery addresses outside the United States will not be processed at this time.

2. Order Processing

Orders are generally processed within 1-3 business days following successful payment authorization.

Processing times may be extended during:

• Holidays
• Promotional periods
• Inventory shortages
• High-volume sales events

KIMUQ reserves the right to delay shipment for fraud prevention or order verification purposes.

3. Shipping Methods & Delivery Estimates

Estimated delivery timelines after shipment include:

Standard Shipping: 3-7 Business Days

Expedited Shipping: 1–3 Business Days

Delivery estimates are not guaranteed and may vary due to carrier delays, weather conditions, or other external factors beyond KIMUQ’s control.

4. Shipping Carriers

KIMUQ may utilize third-party carriers including:

• USPS
• UPS
• FedEx
• DHL eCommerce

Carrier selection is determined at KIMUQ’s discretion.

5. Shipping Charges

Shipping fees are calculated during checkout based on:

• Shipping destination
• Package dimensions and weight
• Selected delivery method

Applicable promotional shipping offers will be displayed at checkout.

6. Tracking Information

Customers will receive shipment confirmation and tracking information via email once an order has shipped.

Tracking information may take up to 24 hours to become active within the carrier’s system.

7. Address Accuracy

Customers are responsible for providing accurate and complete shipping information before submitting an order.

KIMUQ is not responsible for failed deliveries, shipping delays, lost shipments, or additional shipping charges resulting from incorrect, incomplete, or outdated shipping information provided by the customer.

8. Lost, Stolen, or Delayed Shipments

KIMUQ is not liable for delays or delivery failures caused by shipping carriers or circumstances beyond our reasonable control.

Customers experiencing shipment issues should contact support@kimuq.com for assistance.

9. Damaged Deliveries

Customers must report damaged shipments within 7 calendar days of delivery.

To process a claim, customers may be required to provide:

• Photographs of the packaging
• Photographs of the damaged product
• Order details and shipping information

KIMUQ reserves the right to determine eligibility for replacement, refund, or exchange requests.

10. Return Eligibility

Customers may request a return within 14 calendar days from the confirmed delivery date.

To qualify for a return:

• The product must be returned in good physical condition
• Original packaging and included accessories must be returned
• The product must not show signs of misuse, abuse, or unauthorized modification

Return requests submitted after the return period may be denied.

11. Non-Returnable & Non-Refundable Items

The following are not eligible for return or refund:

• Activated subscription services
• Digital services already consumed or activated
• Products damaged due to misuse or negligence
• Incomplete returns missing accessories or packaging
• Final sale or clearance items, where applicable

12. Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The item arrived damaged
• The incorrect item was shipped
• The product is confirmed defective upon inspection

13. Refund Processing

Once a returned item is received and inspected, approved refunds will be issued to the original payment method within 5–10 business days.

Original shipping charges are non-refundable except where prohibited by law or where the return results from a KIMUQ error.

14. Contact Information

For shipping, returns, or refund inquiries:

KIMUQ Support
Email: support@kimuq.com

Business Hours:
Monday–Friday
9 AM – 5 PM CT